Our Hotel Policies
ACCOMMODATION: CHECK IN/OUT & RATES
Arrival – Departure
The check in time at Paradise Lost Hotel is after 14:30 and the check out time is until 11:00
Upon entering the hotel, the customer is required to show an ID card or passport as well as to sign the forms ordered by the competent authorities
No Show
Reservations for which guests do not show up will be valid until 00:00 on the day of arrival, after which we will have the right to put the room up for sale, unless the guest has informed us of a late arrival.
In case of no-show, 100% of the total accommodation cost will be charged.
No refunds or compensations apply.
Delayed Room Check-out
In the event that guests wish to extend their stay after 11:00 on the day of departure of the reservation, and only if the room is available, surcharges corresponding to half a day's rental apply. In case the customer is unable to leave the room before 18:00 on the day of the end of the reservation, surcharges corresponding to the entire day's rent will apply.
Breakfast Usage
Breakfast hours are 07:30-10:30
Breakfast service is provided only in the restaurant area and it is prohibited to transport food outside this area.
If you have allergies, please inform a member of our staff upon your arrival.
CLEANING POLICY
A daily cleaning service is available for both rooms and common areas.
A change of sheets and towels is made every 3 nights.
In case you want to change to another day, from the scheduled day, please inform the reception. This service may have an additional charge.
Accommodation of Children and Infants
The charge for a playpen is +6€ per night.
PET POLICY
The entry and stay of pets in the hotel is prohibited.
SMOKING POLICY
Smoking is prohibited in the rooms, corridors and all indoor areas of the hotel. In case it is found that smoking has taken place in a room, the hotel will charge a cleaning fee of €200 to the customer's account before or after check out.
Pool Use Regulations
The pool is open from 09:00 a.m. to 9:00 p.m.
All children under 18 years of age must use the pool only with the supervision of a parent or guardian.
The hotel bears no responsibility for incidents or accidents due to the lack of supervision of children by a parent or guardian.
The consumption of food and drinks outside the bar price list in the pool area is prohibited.
Playground Use Regulations
All children up to 10 years old are allowed to use the playground only with the supervision of a parent - guardian.
The hotel does not bear any responsibility for incidents - accidents due to the lack of supervision of children by a parent - guardian.
In-room kitchen use policy
The room should be ventilated during and after any type of cooking (stopping air conditioning and opening windows).
Guests are responsible for cleaning and washing used utensils.
RESERVATIONS: ADVANCE PAYMENTS, AMENDMENTS, CANCELLATIONS
The room will must be ventilated during and after each type of cooking (stopping air conditioning and opening windows).
Partially refundable reservations:
(14-day policy)
A 30% deposit is required to finalize your reservation. This deposit is payable within 4 working days from the time of booking.
For any cancellation made more than 14 days from the date of arrival, there are no cancellation fees.
Cancellations made less than 14 days prior to arrival, or in case of no-show, will not be refunded and 100% of the deposit will be charged.
Reservation Changes
You have the option to modify your reservation if your reservation is not through a non-refundable offer up to 21 days prior to your arrival.
Reservation changes are subject to applicable availability and room rates may vary depending on seasonal price fluctuations and are related to the time of booking.
Note: Exceptions to these rules may be granted under special circumstances and are subject to the hotel's discretion to provide agreements on this basis.
PAYMENTS – CHARGES – REFUNDS
Payment Options
The following payment options are provided in Euros
1. Cash payment at the hotel reception upon arrival.
2. Credit – Debit card
Our hotel accepts payments via POS with the contracted cards such as Visa, Mastercard, etc.
3. Payment via bank By transfer – deposit to the hotel's corporate bank account
- Please send us a copy of your payment receipt via email to info@paradiselost.gr
- The payment via bank must be completed and visible on our account upon your arrival at the hotel.
- Please fill in the name and surname of the person with whom the reservation has been made as a justification to the beneficiary.
- Interbank transaction costs are borne by the principal.
Payment of Bills
The payment of the remaining amount of the reservation is made upon your arrival at the accommodation by credit card or in cash.
For any additional charges that may arise, please settle your bill no later than the day before your departure from the hotel
GENERAL HOTEL RULES
The customer must behave politely towards the hotel staff and other guests and respect the quiet hours of 15:00-17:00 and 23:00-07:00.
The customer must not cause damage to the room provided to him as well as the common areas of the hotel.
The customers are obliged to compensate the hotel before leaving for any damage or loss or attachment caused to the property by the customers during their stay, whether caused by accident or intentionally.
It is prohibited to stay overnight with more people than the number indicated in your reservation.
One person who is not a guest has no right to enter or remain in the hotel premises. Nor can anyone accommodate guests in the hotel premises without the official consent of the hotel
It is prohibited to move furniture in the rooms and outside these limits.
It is prohibited to keep any kind of pets inside the hotel.
It is prohibited to transport and use linen towels and other clothing outside the rooms for reasons of hygiene and safety
It is prohibited to use the swimming pool under the influence of excessive amounts of alcohol.
It is prohibited to use illegal substances in all areas of the hotel.
In the event that the customer violates the provisions of this regulation, he may be considered as unwanted and the hotel management has the right to demand within 24 hours that he leave the hotel and empty the room of his luggage without any refund.
Damage/Breakage
Guests are requested to report any damage or malfunctions of the equipment to the hotel reception within the first hour of their arrival in the room allocated to them for their stay. Any damage within the room beyond this point may be deemed to have been caused, intentionally or unintentionally, by the guests occupying the room.
Guests are responsible for any damage caused to any room or to hotel premises or property caused by guests or their entourage (regardless of whether or not they are staying at the hotel) during their stay.
Guests are required to compensate the hotel before leaving for any damage or loss caused to the hotel or to guest property during their stay.
Paradise Lost Hotel reserves the right to retain your credit card and/or debit card details and to charge such amounts as it deems in its sole discretion to such card(s) to compensate for or cover any loss, damage, cost or expense incurred or incurred. to the hotel as a result of the above. In the event that a room remains out of service for an extended period of time until the aforementioned damages are repaired, Paradise Lost Hotel may also claim compensation for the cost of this period of forced inactivity.
Regardless, Paradise Lost Hotel reserves the right to take legal action against guests whose behavior is considered illegal, violent or humiliating, without any warning.